The CAIIA Code of Ethics is:

  • To Conduct ourselves at all times so as to command respect within the industry of insurance and with the insuring public.
  • To approach investigations and adjustments with an unprejudiced and open mind and a determination to be fair with insured and insurer.
  • To make truthful and unbiased reports of facts as we find them.
  • To assume an unvarying attitude of fairness and by competence, integrity and respect for the person with whom we have dealings, to promote goodwill toward the business of insurance.
  • To resist influence tending to promote improper and extravagant settlements.
  • To avoid improper alliances.
  • To refrain from improper solicitation of business.
  • To be alert to changes in policy forms and methods in order to render the highest quality of service.
  • To work for economy of expense and equitable bills for service.
  • To serve the business of insurance with loyalty and to cooperate with insurers and their designated representatives in the proper handling of claims and losses.
  • To work in harmony with one another and our clients so as to foster cordial relationships among ourselves and with the insurance fraternity.